Below is some important information about your account with us.
Changes to your plan
Your new Gas rates came into effect on 1 October 2024. There are no changes to your current electricity rates. New rates apply to Natural Gas rates only.
We try to maintain our prices as much as possible and we’re conscious of rising household costs at this time. The change is a result of increased energy costs and Gas Network costs.
How to view your new rates
Your new rates will be available to view on this page from 1 September 2024. To see the new rates that came into effect on 1 October 2024, enter your Account Number in the form below.
If you have any questions, please take a look at our FAQs.
We're here to help
Our Pay it Forward Programme provides support to customers experiencing energy hardship and has helped over 7,000 customers since the Programme launched in 2020. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options.
Price Plan Changes
Powerswitch is a free and independent energy price comparison website powerswitch.org.nz