Payment Options
We offer a variety of payment options so you can choose the most convenient option for your home.
Any pricing specified on this site is in New Zealand Dollars.
SmoothPay
SmoothPay spreads your electricity payments evenly throughout the year, so you pay the same amount for your bill each month.
How it works
We will calculate your electricity costs over a year, and divide this into weekly, fortnightly or monthly payments – you can choose the frequency that is best for your home.
You will still receive a bill each month (electronic or in the mail), so you can keep track of your energy usage and payments.
On the agreed payment day, we will deduct the payment amount from your bank account by direct debit. We will review your account 3 months after you have been set up on Smooth Pay to check your regular payments are in line.
We will review your account 3 months after you have been set up on Smooth Pay to check your regular payments are in line with the amount of energy you are using. If your payments need to be adjusted, we will give you at least 10 days’ notice before a new payment amount is deducted from your bank account.
We will then review your account periodically to ensure you are paying the correct amount for your home based on your usage.
Setting up your SmoothPay
Call us on 0800 473 976 and our Customer Care Team will help you work out what your payments will be.
Direct Debit
With direct debit your total bill is paid automatically from your bank account on the due date. This is a convenient, simple and secure way to pay your bill each month. To pay by direct debit, call us today on 0800 473 976 or complete a direct debit form and post to Pulse Energy, PO Box 10044, Dominion Rd, Auckland 1446. Alternatively you can download and print a form here.
If you currently have a direct debit, we will continue this method of payment automatically for your new property. For any changes to your payment method please call us on 0800 473 976.
My Account
My Account is the most convenient way for you to manage your electricity account.
What you can look forward to with My Account
View your account balance
Pay your account online
View your bills online
Retrieve, forward or print the bills you want
Contact us with any questions you may have about your account
Getting My Account for your home is easy
Click here to register for My Account if you have received your first bill and would like to view your account online.
Call our Customer Care Team on 0800 473 976
New Zealand Post
Visit any New Zealand PostShop and you can choose to pay your bill by cash or EFTPOS. You will need to take your Grey Power Electricity bill with the attached barcode remittance slip with you. The PostShop will use the barcode on your bill to locate your account.
From 1 July 2024, there will be a $2.50 fee for paying your bill over the counter at a NZ Post store. There are other easy ways to pay your bill, you can view them on your bill.
To find out where your nearest New Zealand PostShop is click here.
Automatic Payment
You can choose to pay a fixed amount by setting up a monthly automatic payment with your bank. If there’s still an amount owing when you receive your invoice, simply pay the outstanding balance by the due date. Automatic payments can be setup by using your bank’s internet banking facilities, or obtaining an automatic payment form from your bank.
Internet Banking
Log on to your bank’s Internet banking service on or before the due date of your bill, and pay the amount shown on your bill.
Setting up Internet Banking
Go to your bank’s website, register with their Internet banking service and select ‘Pulse Energy’ as a payee/biller. If your bank does not have Pulse Energy set up as a bill payee, you will need these details to set this up:
Bank account name: Pulse Energy Alliance LP
Bank Account Number: BNZ 02-0108-0333798-029
If you are required to include only a two digit suffix then you should use 29
Reference: Use your Grey Power Electricity account number located top right of your power bill
Particulars: your initials and surname
Credit Card
If you would like to set up your credit card to automatically pay your bill on the due date each month please print, complete and post the Credit Card Payment Authority Form below to Pulse Energy, PO Box 10044, Auckland 1446.
It can take up to 14 working days to set up an automatic credit card payment. You must continue to pay your energy bill using your usual payment method until you are notified that your Credit Card Authority Form has been processed and set up. Notification that your credit card will be used to process the payment will appear on your first bill payable by this method.
Once setup, the total amount of your bill will be charged to your Visa or MasterCard each month on the payment due date.
You can always call us up to two business days before a bill is due, if you would like to cancel your credit card payment authority.
You can also pay by Credit Card through My Account and by calling us on 0800 473 976.
The name that will appear on the cardholder statement will be Pulse Energy.
Service fees
A 1.0% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.
Telephone Banking
Some people prefer to do banking on the move. Simply call your bank’s telephone banking service on or before the due date of your bill.
Setting up Telephone Banking
Call your bank and ask for Grey Power Electricity to be listed as a payee/biller on your telephone banking account. You will need to provide your bank with the information below:
Bank account name: Pulse Energy Alliance LP
Bank account number: BNZ 02-0108-0333798-029
If you are required to include only a two digit suffix then you should use 29
Reference: Use your Grey Power Electricity account number located top right of your power bill
Particulars: Your initials and surname